Regain access to my domain or my Wurk account

Submit a request to regain access to your domain or your account if:

• You lost access to the email address listed in your account.
• You are listed as the domain registrant, but do not have access to the account with the domain.

Note: If you have access to the email address associated with your account but can't sign in, try resetting your password.

 Note: If you are requesting a change of contact information on a domain name, the Account Recovery Team is unable to assist. Please contact our 24/7 Customer Care Team for assistance.

1. Go to changeupdate.com
2. Select Email Access, Domain Access, or 2-Step Verification Access.

• Email Access – Please use a working email address, where you can receive and reply to emails, do not use the same email that is already listed on the account to which you no longer have access.
• Domain Access - This process is used to move domain names into your control. Please list all the domains you want access to on the request form. Only the domain name(s) listed on the request form will be moved into another account that you control. No other products will move
• 2-Step Verification Access – This process is used if you have lost access to the phone number, authenticator app or hardware security key that you used to set up 2 Step Verification for your Wurk account.

3. Enter one or more domain names in your account and then select Next.

• If you don't have any domain names, turn off the Identify account by domain(s) toggle. Enter your Customer Number and Login Name to continue.

4. Enter your First Name, Last Name, Email Address and Phone Number, and then select Next.

• If you're requesting access to a domain, enter an email address different from the one associated with your domain.

5. Upload a color image of your government-issued photo identification. If you're not the account holder or domain registrant, upload identification for both the account holder or registrant and yourself. When the upload is done, select Next.

• Make sure the following information is clearly identifiable: Person Pictured, Name, Date of Birth, Issue Date, Expiration Date We need to see all 4 corners of this document including the signature page.

• Wait... why do you need my ID? We require an ID to make sure that you're the account owner, so we can keep your account safe from any takeover attempts. Rest assured that the information you send is protected and isn’t used beyond the need to verify your account ownership. For more information, see our Terms of Service.

6. In the dropdown list, select Yes or No to verify whether a company is listed as the account holder and then select Next.

o   If you select Yes, enter the Company Name and upload a government-issued document for company identification.

 Note: Articles of Incorporation and documents printed from internet websites can not be accepted.

o    

7. (Optional) Select Yes or No to verify whether you also want to cancel 2-step verification for the account and then enter any additional information.
8. Select Next.
9. Next to the agreement(s), select the checkbox and then complete the security challenge.
10. Select Submit. We'll reach out to you directly about your request (in the order it was received).

 Note: This process may be experiencing a large volume of requests. We're working diligently to respond as quickly as possible.

More info

• Reset my Wurk password
• Transfer my domain to another Wurk account